Careers
Join a dynamic and growing company managed by qualified social workers. Current vacancies:
- Support/Care Staff
- Care Coordinator
- Quality Assurance Officer
Apply online bellow or request a hard copy via contact@glimmerofhopecare.co.uk / 07394315565
Role of a care and support workers
Job Description
It is important that all employees of Glimmer of Hope follow the policies and procedures as laid out in the staff handbook and the ‘policies and procedures’ book which is kept in the office and available for any staff to use.
The role of the Care Worker / Support Worker is to provide high-quality, person-centred care and support to service users within their own homes and communities. The aim of the role is to support individuals to live safely, independently, and with dignity while promoting choice, wellbeing, and inclusion within the community.
Duties
It is sometimes difficult to generalise about the role of a care or support worker.
The best way of describing the role is that care and support workers carry out tasks that may otherwise be undertaken by a close friend or relative, but in a trained, professional, respectful, and compassionate manner.
In order to perform the role successfully, care and support workers must understand the individual needs, preferences, and routines of service users. They must communicate effectively not only with service users, but also with family members, healthcare professionals, and other stakeholders involved in care provision.
Care and support workers are expected to report any concerns, changes in condition, risks, or safeguarding issues promptly to their supervisor or the office team.
There will be specific duties identified for each service user. These may include:
- Personal care
- Meal preparation
- Medication support
- Domestic tasks
- Social and emotional support
- Community access and companionship
Care and support workers are frequently the main point of daily contact for service users and therefore carry significant responsibility in promoting safety, wellbeing, dignity, and independence.
The role requires professionalism, reliability, compassion, and respect for confidentiality at all times.
All staff are required to complete mandatory training and maintain compliance with company policies and procedures. A satisfactory DBS check is required for all successful applicants.
Job Specification
- Genuine care and compassion for others
- Reliable and trustworthy
- Good communication and interpersonal skills
- Ability to follow care plans and instructions
- Ability to work independently and as part of a team
- Respect for dignity, confidentiality, and diversity
- Commitment to safeguarding and person-centred care
Desirable
- Experience in health and social care
- NVQ/QCF in Health and Social Care
- Own transport
- Flexible availability
- Experience supporting people with dementia, learning disabilities, mental health needs, or physical disabilities
Key Competencies
- Ability to attend all assigned care calls punctually
- Ability to provide safe and compassionate care
- Ability to respond appropriately in emergency situations
- Ability to communicate effectively with service users and professionals
- Ability to maintain accurate records and report concerns
- Ability to maintain professional boundaries and high standards of care
Tasks
(The role may involve some or all of the following. This is not intended as a complete list and is supplied for information only.)
- Assisting service users with getting up and going to bed
- Personal care including washing, bathing, dressing, grooming, and oral care
- Toileting and continence support
- Assisting with medication as directed
- Meal preparation and assistance with eating and drinking
- Light domestic duties including laundry, cleaning, and shopping
- Providing companionship and emotional support
- Supporting service users to attend appointments and access community activities
- Using moving and handling equipment where required
- Working alongside healthcare professionals including GPs, district nurses, occupational therapists, and social workers
- Monitoring and reporting changes in service users’ wellbeing
- Maintaining accurate care records and documentation
- Promoting independence, dignity, and choice in all aspects of care provision
Role Of a Care Coordinator
Job Description
It is important that all employees of Glimmer of Hope follow the policies and procedures as laid out in the staff handbook and the ‘policies and procedures’ book which is kept in the office and available for any staff to use.
The role of the Care Coordinator is to support the effective delivery of high-quality domiciliary care services by coordinating care packages, managing staff rotas, and maintaining communication with service users, families, professionals, and care staff. The Care Coordinator plays a central role in ensuring continuity, reliability, and quality of care provision.
Duties
The Care Coordinator is responsible for organising and monitoring care delivery to ensure that service users receive safe, person-centred, and responsive support.
Duties may include:
- Coordinating and scheduling care staff rotas
- Matching care workers appropriately to service users based on needs and preferences
- Liaising with service users, relatives, social workers, healthcare professionals, and other stakeholders
- Responding to changes in care needs and arranging appropriate support
- Monitoring staff attendance, punctuality, and completion of care calls
- Maintaining accurate records and updating care plans where necessary
- Supporting the recruitment and induction of care staff
- Assisting with staff supervision and communication
- Managing emergency cover for care calls where required
- Ensuring compliance with company policies, safeguarding procedures, and CQC standards
The Care Coordinator must be organised, professional, and able to work effectively under pressure while maintaining high standards of care coordination and communication.
Job Specification
- Genuine commitment to high-quality care provision
- Reliable and organised
- Good communication and interpersonal skills
- Ability to manage schedules and prioritise workloads
- Ability to work independently and within a team
- Good IT and administrative skills
- Understanding of confidentiality and safeguarding
Desirable
- Experience in domiciliary care coordination
- NVQ/QCF in Health and Social Care
- Knowledge of care planning systems
- Own transport
- Flexible availability
Key Competencies
- Ability to coordinate multiple care packages effectively
- Ability to communicate professionally with staff and stakeholders
- Ability to respond calmly to emergencies and changing situations
- Ability to maintain accurate documentation
- Ability to support high standards of care delivery
- Understanding of CQC regulations and person-centred care
Tasks
(The role may involve some or all of the following. This is not intended as a complete list and is supplied for information only.)
- Preparing and managing staff rotas
- Monitoring missed or late care calls
- Updating care schedules and service user information
- Conducting telephone welfare checks
- Liaising with local authorities and healthcare professionals
- Supporting onboarding and staff allocation
- Maintaining electronic and paper records
- Assisting with incident reporting and safeguarding concerns
- Supporting service reviews and quality monitoring
- Providing administrative support to management
Role of a Quality Assurance Officer
Job Description
It is important that all employees of Glimmer of Hope follow the policies and procedures as laid out in the staff handbook and the ‘policies and procedures’ book which is kept in the office and available for any staff to use.
The role of the Quality Assurance Officer is to support and monitor the quality, safety, and effectiveness of care services provided by Glimmer of Hope Care Services. The post holder will work closely with management, care staff, service users, and external professionals to ensure compliance with company policies, safeguarding requirements, and Care Quality Commission (CQC) standards.
Duties
The Quality Assurance Officer is responsible for promoting continuous improvement across the service and ensuring that high standards of care are consistently maintained.
Duties may include:
- Conducting quality assurance checks and audits
- Reviewing care records, MAR charts, risk assessments, and care plans
- Monitoring compliance with policies, procedures, and CQC requirements
- Carrying out spot checks and service user feedback reviews
- Supporting investigations relating to complaints, incidents, or safeguarding concerns
- Identifying areas for improvement and supporting action plans
- Assisting with staff training and competency checks
- Supporting the Registered Manager during inspections and audits
- Maintaining accurate quality assurance documentation
- Promoting person-centred and culturally responsive care practices
The Quality Assurance Officer must demonstrate professionalism, attention to detail, and commitment to maintaining safe and effective care services.
Job Specification
- Genuine commitment to quality care and safeguarding
- Reliable and professional
- Strong communication and observational skills
- Good report writing and documentation skills
- Ability to identify and address quality concerns
- Ability to work independently and maintain confidentiality
Desirable
- Experience in health and social care quality assurance
- Knowledge of CQC standards and regulations
- NVQ/QCF in Health and Social Care
- Experience conducting audits or spot checks
- Own transport
- Flexible availability
Key Competencies
- Ability to maintain high standards of care quality
- Ability to identify risks and areas for improvement
- Ability to communicate professionally with staff and service users
- Ability to manage sensitive situations appropriately
- Ability to maintain accurate records and reports
- Understanding of safeguarding and regulatory compliance
Tasks
(The role may involve some or all of the following. This is not intended as a complete list and is supplied for information only.)
- Conducting spot checks on care staff
- Reviewing care documentation and records
- Completing quality assurance audits
- Gathering feedback from service users and families
- Monitoring medication documentation and compliance
- Supporting safeguarding investigations
- Assisting with policy reviews and updates
- Preparing reports for management
- Supporting staff competency assessments
- Monitoring compliance with training and supervision requirements
- Supporting continuous service improvement initiatives